MBA 622: Quality Management

The focus of this course is the fundamental concept of quality management; the design and development of management systems which contribute to achieving customer-driven; continuous improvement. The course is interdisciplinary in nature; drawing principally from the fields of MIS; market research; management theory and statistical control. The course utilizes a mix of case studies; lectures; and homework assignments in developing an appreciation of the theory and practice of quality management including Six Sigma Management. Emphasis is on developing skills with specific techniques and systems central to quality management principles.